MRack

EXCHANGE

Every product that you order from Radar Audio Company online shop is taking full care by us.  You may return any items in its original condition for an exchange due to below reasons:

1. The goods received are not the ones that you ordered;
2. If it is discovered that the product is severely damaged or has operation problems after opening or when it remained unopened.

• Customer must contact our Customer Service Department within seven working days of receipt of the goods for replacement.
• The goods must be accompanied with our official invoice, original package, product barcode, accessories, manuals and warranty card without filled.
• All exchanged products will be inspected by our service center before replacement. Otherwise, we will not be able to identify and process the replacement procedure.
• The returned product must be intact, not involving human damage, not being repaired, free from scratches and water damage.

NOT APPLICABLE FOR EXCHANGE

• Invalid product code and serial number of the product and warranty card.
• Product not sold on Radar Audio online shop.
• Failure to follow instructions supplied with the product.
• Any damages or defects caused by, including but not limited to external pressure, impact damage, dropped, misuse, humidity, water damage, other consequences of easy access, or missing parts.
• Any damages or defects that occur in/on outer surface of the product that result from normal wear and tear under ordinary use.
• Any damages or defects caused by human errors or unexpected factors including but not limited to handling, extrusion, bumps, scratches, impacts, exposure to high temperature, improper input voltage, corrosion, water, fire, accidents etc.
• Any damages or defects caused by any accident, act of natural, physical damage or malfunction, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or alteration and modification.

REFUND

• In case of out of stock, refund will take 3-7 working days to process.
• Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
• If any dispute arises, Radar Audio Company determination shall be final.
• Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

QUESTIONS

• Email service@radaraudio.com
• Phone +852 2418 2668